I am very exciting to say that I was recently sought out by a top Australian restoration company for an immerse pack out and systems training. Immersing myself with an Australian crew and management for two weeks was an adventure at every turn. Live pack outs, cleaning and interacting with an Australian crew is a memory I will never forget.

 

 

Contents are handled a little differently down under. I realized this by speaking with the claims adjusters who paid us a visit during class. The pack out and inventory system that I outlined was eye opening. The use of ultrasonics demonstrated first-hand how effective cleaning technology can be. The claims adjusters walked away as excited as the crew at Living Fresh Asset Restoration.
I did manage to explore Sydney! I saw the city, I saw the zoo. I rode the ferries and the subway. Ate loads of seafood and wore out  my boots. I am glad to be home now.

On to the next town.

Real Content Restoration Training

Dear Mr. Gavilanes,

Thank you so much for the great contents training you gave to our facility. Your
training was in great detail and was laid out in such a way that it was easy to follow. It
was enjoyed by all who attended.
Some of the areas that helped us the most were paperwork trail, a form for every possible
scenario, setting expectations (Setting up the job with the customer), along with
Xactimate charges. Although we have always used Xactimate, we learned and went over
billable items that we haven’t used in the past. This alone probably more than paid us
back for the training cost.
Last but not least, the training was NOT boring and the “hands on” stories really made
the training seem to be in real-life settings. The one thing I thought was great was
empowering our people to “Take care of the problem and move on to the next task”
(Problem Solving and time management).
I would HIGHLY recommend your training to anyone in need.
Sincerely,

Wayne R. Terry
President
PuroClean Emergency Services, Jacksonville, FL

 

Remap patterns in your organization to create better culture.

Training is a must. It is the path of least resistance for companies looking to add contents to their line of services. The alternative is time spent on trial and error inside pack outs and at the cleaning line. To be sure there is nothing wrong with that approach. You will eventually figure things out. For example: How do I know the exact number of people to bring on any given pack out? I know because I’ve been on several with a variety of personnel combinations.
The problem with training of any kind; be it fitness or cognitive, is that there is always a tendency to fall back on habits. Some habits (like a daily shower) are good. Problems occur when habits are messy and inefficient.
Anyone can pack out a house. Most of us have done this when moving at some time in our lives. We cannot however take that experience and apply it to a fire loss or a water loss when time is of the essence and a clear inventory is vital. So there is training. We learn procedures that lead to efficiency. More importantly, the procedures are calculated to push contents through your facility for different cleaning methods. (Aqueous, delicate hand cleaning, upholstery, electronics etc.)
Training provides steps. Follow the steps and see your way to the end of the claim with certainty that everything inventoried went back clean, without odor and without damage.

But why not fall back to the old way? Ditch the digital inventory for a few room photos and item description on boxes. It will be faster and less stressful.
False! Cutting corners on the pack out will only push problems into production. Lost items and longer clean times leads to sacrificing quality control.

Remap your organizational behavior patterns completely by:

  • Committing fully to a tablet style software system that executes reports and holds people accountable for their inventory.
  • Hold people accountable. Tasks are a part of project management. Each pack out is a unique project. Assign tasks!
  • Label everything! The number of iPad’s, vaults, cleaning stations, etc.
  • Measure success. Cleaning logs, average times spent at the pack out combined with referral letters and fewer crises (you know what I mean), reinforces the new path you have set.

In short time the old way will seem Ludicrous to anyone on your staff. New hires will be brought into a successful culture and bad habits a distant memory.

The Real Contents Restoration Training course was a great investment for the company. I’ve personally had nearly 7 years of contents restoration experience and still found the training to be extremely helpful. It was simple enough for my newest employees to easily follow along with and soak in the information, while at the same time being just as detailed for the longer tenured employees to get plenty of value as well.

David was a fantastic instructor and it was easy to see right off the bat he really knew what he was talking about. David was always willing to stop and answer any questions in ways that was easy for everybody to understand and relate to. The best part of the course in my opinion is Dave was very interested in how WE operate and what works for us. He was able to adapt his training in way that made sense for our process and focused on what tweaks could be made to improve our system rather than spending a lot of time on areas we already do really well. This was hands down the best contents training course I’ve ever participated in and would HIGHLY recommend it to anybody who is serious about being at the leading front of contents restoration professionals.

Jason Boulton
Contents Branch General Manager
—————————————————
Hays + Sons Restoration

Referral Letter to David Gavilanes

Inertia in people is commonly characterized with the phrase ‘A body at rest, stays at rest’. It is the inability to ‘Just do it’. So how does this manifestation creep into the part of your company that handles contents? The answer is something I see all too often. It happens when we accept that our pack outs take as long as they do because that is how long it takes. Cleaning takes a year and a day and the quality is not where you would like it to be but you just accept it. You have done contents for years and have seldom ever thought of changing. That is how a contents division suffers from Inertia.

So how did I avoid this entirely? Fortunately I worked for a company with strong leadership. I entered the property and claims industry as a contents technician. My first impression of a pack out was thinking to myself ‘there has to be a better way than this’. I was asked for my opinion and ownership had a strong desire to make improvements and provide the staff with the tools to succeed.

When providing training, I keep it simple. I explain how to manage a pack out with order and precision. I talk about the cleaning process and repeat myself often, so when I leave, each person can go on and teach the next person. The simplicity is what grabs my students. No matter how long someone has been doing pack outs “their way,” they instantly recognize that my way is better. The best cure for inertia is motivation. Motivation comes when a clear path to success is presented to you.

For Contents Training please call 919.694.RCRT

Or email daveg@RealCRT.com

Summer/Fall Classroom Training Dates

Paulsboro, NJ June 21-22, 2017

Location: Aramsco/ Interlink Supply | 1480 Grandview Avenue | Paulsboro, NJ | 08066

Dallas, TX July 18-19, 2017

Location: Aramsco/ Interlink Supply | 10702 King William Dr. | Dallas, TX | 75220

Orlando, FL August 17-18, 2017

Location: Aramsco/ Interlink Supply of Orlando | 1035 W. Amelia Street | Orlando, FL | 32805

Nashville, TN October 18-19, 2017

Location: Aramsco/ Interlink Supply of Nashville | 910 Fiber Glass Road | Nashville, TN | 37210

Seattle, WA  November 8-9, 2017

Location: Aramsco/Interlink Supply of Seattle | 18436 Cascade Ave S Suite 100 | Seattle, WA | 98188

As I travel the country teaching Pack Out protocols and the fundamentals of ultrasonic sciences, I am always pleased to meet the men and woman who have taken the initiative to expand their business. There is a principle on decision making that I often reference. It is borrowed from The Toyota Way – a gospel of sorts on management and large scale manufacturing efficiency.

Make decisions slowly based on consensus, thoroughly considering all options; implement rapidly.

The key to this message is the part where we implement rapidly. So many good ideas get stuck in the paralysis by analysis. Fortunately many of the people I train have advanced past the challenge of taking action. They have bought equipment, expanded their storage space and hired training. I am inspired every time I travel to meet a new business owner and every time I make that point I pause and congratulate the ownership on their ability to make decisions and implement rapidly.

Best,