Contents Training (2)

A long time ago in a contents company far far away… Actually, not that long ago but at a time before there was proper use of inventory software, contents would go from the pack out and not reappear at the pack back. Or they might sometimes make it to the pack back without having been properly cleaned. When I started in contents our field services crew would complain that production was a black hole. Things would go in and sometimes not come out. Regardless of the size of the items or job, there were issues with making the pack back whole. Fortunately, not long after I arrived I was delegated the task of implementing a new inventory software. This helped a lot.

Inventory software is not just great for finishing a pack out with speed and precision, it can also be very helpful in sorting out the warehouse side of the business. Vaults can be assigned as locations and boxes and items can be scanned in as such. The movement of contents from the house to storage to cleaning to storage back to the house can and should be tracked one way or another.

If you find that things go missing or not cleaned, consider using inventory software. If you have software and are still experiencing these problems, reexamine your methods make sure have set up proper procedures.


Contents Training Fix

When was the last time you fixed someone? Identified their problems, gave them advice and set them on a new course – probably never. People are more or less who they are, and they rarely ever make radical changes. That isn’t to say that their circumstances don’t improve or that no one ever perseveres in the face of adversity. People don’t succeed by changing who they are. They change their surroundings and focus on their strengths rather than on their weaknesses.

What does this have to do with contents restoration?

Contents restoration is a discipline like all phases of restoration. We can all excel in this field as long as we know our limitations and know how to leverage our strengths. There are basic fundamentals and procedures that most of us should follow. There is equipment you can buy to speed up the cleaning process. There are invoicing strategies you can use to maximize profitability. There are thousands of men and women in our industry that have taken some sort of contents training workshop and hundreds that have bought cleaning equipment. Can we assume that everyone who has taken these steps is a top level contents restorer?

Have a plan that suits your environment. You may not operate in a market that allows you to grow to 200 pack outs a year. You may not have found the contents manager who embraces the challenges that that position presents. Or you did find the right contents manager but he/she may not have the right personnel. You may have the right people but you failed to provide them with adequate resources such as storage space, vehicles and cleaning technology.

No one thing is going to fix your contents division but you can get better by identifying what kind of company you are; what are your resources, what are your limitations, and maximize your strengths.